Privacy Policy

Last updated: February 16, 2026

Temple Audio Hire Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services.

1. Information We Collect

Contact Form Data

When you submit our contact form, we collect:

  • Your name
  • Your email address
  • Your message content
  • Date and time of submission

Google Analytics

With your consent, we use Google Analytics to understand how visitors use our website. Google Analytics collects information such as:

  • Pages visited and time spent on pages
  • Browser type and device information
  • General geographic location (city/country level)
  • Referring website

This data is anonymized and used solely to improve our website experience. You can opt out of analytics tracking through our cookie consent banner. Learn more about how Google uses data at Google's Privacy Policy.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide customer support
  • Process booking requests and provide quotes
  • Communicate with you about our services
  • Analyze website usage to improve user experience (with your consent)
  • Prevent spam and abuse of our contact form
  • Comply with legal obligations

3. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

  • Legitimate Interest: To respond to your inquiries and provide our services
  • Consent: When you submit our contact form, you consent to us processing your data for the purposes stated

4. Data Storage and Retention

Your contact form submissions are stored securely in our email system and may be retained for up to 2 years for business records purposes. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With Google Analytics for website analytics (only with your consent)
  • When required by law or to protect our legal rights
  • With service providers who assist in our business operations (e.g., email hosting)

6. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right of Access: You can request a copy of the personal data we hold about you
  • Right to Rectification: You can request that we correct inaccurate data
  • Right to Erasure: You can request that we delete your personal data
  • Right to Restrict Processing: You can request that we limit how we use your data
  • Right to Data Portability: You can request your data in a portable format
  • Right to Object: You can object to our processing of your personal data
  • Right to Withdraw Consent: You can withdraw consent at any time

7. Cookies and Tracking Technologies

We use cookies to provide essential functionality and, with your consent, to analyze website usage. A cookie is a small text file stored on your device.

How We Use Cookies

When you first visit our website, you'll see a cookie consent banner. You can choose to accept or reject analytics cookies. Your choice is stored for one year.

Types of Cookies We Use

Strictly Necessary Cookies (No Consent Required)

  • cookie_consent - Remembers your cookie preferences (365 days)
  • wordpress_* - Session cookies for logged-in users

Analytics Cookies (Consent Required)

These cookies are only set if you click "Accept" on our cookie banner:

  • Google Analytics (_ga, _gid, _gat) - Analyzes website traffic and usage patterns to help us improve the site

Managing Cookie Preferences

You can change your cookie preferences at any time by:

  • Clearing your browser cookies (this will show the consent banner again on your next visit)
  • Using your browser's cookie settings to block specific cookies
  • Opting out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when this policy was last revised. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

  • Email: info@temple-audio.co.uk
  • Phone: 07542 610 518
  • Address: Henleaze House Business Centre, 13 Harbury Road, Henleaze, Bristol, BS9 4PN

12. Supervisory Authority

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

13. Company Information

Temple Audio Hire Ltd
Company Registration No: 15997192
Registered Address: Henleaze House Business Centre, 13 Harbury Road, Henleaze, Bristol, BS9 4PN